Painmaster is distributed in Australia and New Zealand by MedChannel (Earthed Choice Pty Ltd trading as Painmaster). ABN 26 113 704 868. Phone 1300 558 252
Consumer sales are processed by Visa or Mastercard for online payments. For offline payments, we offer EFT, Cheque or Offline Credit Card processing. Please select “Pay on Invoice” at the checkout and we will issue you a Tax Invoice with payment options. Alternatively, contact us by phone or email to order and we will issue an invoice.
Product Returns & Refunds
Refunds for products are available at up to 100% of the purchase price providing the products are returned in ‘as new’ and unopened condition, and provided they are returned within 30 days. Return freight/postage is the responsibility and cost of the client. Painmaster may reduce the amount refunded to $0.00 to a client if the product is damaged or in less than ‘as new’ condition upon return.
Refund & Return Terms
- For health reasons, no refunds or returns are available for any Painmaster product which has been removed from the packaging.
- No refunds or returns are available are available for cost of freight either to or from clients
As a complementary healthcare product, Painmaster does not guarantee any particular level of pain relief from its products. Users are advised to trial the product to ascertain whether it provides relief for the individual person and the particular pain condition. If no relief is provided, it is recommended that users contact their healthcare provider for alternative products. Painmaster guarantees that the product will emit the documented Micro-Therapy as required, indicated by the flashing light on the controller unit whilst the battery is active.
Painmaster acknowledges the importance of protecting the privacy of personally identifiable information collected about our customers. Whenever we collect, handle, store or use information about you from our website, we try to comply with the National Principles for the Fair Handling of Personal Information. For the purposes of this Privacy Statement, the word customers includes visitors to our web sites, users of our services, purchasers of our products and advertising customers.
We collect and track personal information when we provide our services to you. Generally we will tell you why we are collecting information when we collect it and how we plan to use it or these things will be obvious when we collect the information.
We usually collect personal information directly from you although sometimes we may use agents or service providers to do this for us. We may also acquire lists from other sources, both from other companies and from other public documents.
Use of Information
We usually collect personal information such as your name, address, telephone number, and in some instances, your financial details. When you are online, we collect information regarding the pages within our network which you visit and what you click on. As a general rule we do not collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods or services and if the law requires us to, we will seek your consent to collect it. We use your information to provide our services to you, to fulfill administrative functions associated with these services, for example billing, to enter into contracts with you or third parties and for marketing and client relationship purposes.
We may share your information with other companies which are related to Painmaster, within Australia. We or they may also use your personally identifiable information to assist us in improving our products and services and any of us might be in touch to let you know about goods, services, or promotions which may interest you.
Use by Third Parties
Painmaster may disclose your information to its service providers and contractors from time to time to help us to provide and market our goods and services to you. We may also share your information with third parties who provide prizes for competitions or special offers. If we do this we generally require these parties to protect your information in the same way we do.
Use of Aggregate Data
We may collect certain non-personal information to optimise our goods and services including our Web pages for your computer (e.g., the identity of your Internet browser, the type of operating system you use, your IP address and the domain name of your Internet service provider). We may use such non-personal information for internal purposes, including but not limited to improving the content of our sites. Painmaster may use personally identifiable information in aggregate form to improve our goods and services including our Web sites and make them more responsive to the needs of our customers. This statistical compilation and analysis of information may also be used by Painmaster or provided to others as a summary report for marketing, advertising or research purposes.
Painmaster strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from loss, misuse or unauthorised disclosure or use. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
Access to Personal Information
You have a right to access most personal information we hold about you and if we deny access in some circumstances we will tell you why. To request access, please contact us as set out at the end of this document.
Online Links to Third Party and Co-Branded Sites
Painmaster may establish relationships with business partners that allow visitors to our Internet sites to link directly to sites operated by these partners. Some of these sites may be “co-branded” with our logo; however, these sites may not be operated or maintained by or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Statement will apply to any personal information we obtain in this manner.
What else you should know about privacy on the Internet
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. You as an individual are responsible for the security of and access to your own computer.
Painmaster uses all reasonable care and skill in an effort to ensure that all information contained in this website is correct at the date and time of publication. However, as this information is continually changing, Painmaster reserves the right to discontinue or change at any time without notice any information contained in this website.
The reader must understand that the information on this website is provided with no express or implied warranty and that Painmaster accepts no liability for loss or damage (either in whole or in part) as a result of relying on this information.